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Can't watch Amazon Prime again - update didn't fix it

Posted: Sun Jun 30, 2019 1:33 pm
by Lannig
Hello folks,

Been using Iron v.71 for a while with user agent tweaking to watch Amazon Prime Video. Then all of a sudden, no way ("An error occurred playing this video. To get help blah blah" - approximate message, I'm translating from French here).
I thought "OK, time to update" and installed the current Iron V.74.0.3850.0: same.
I then checked that Widevine DRM hadn't vanished from chrome://components (it happened in a previous release).
It hasn't, I only notice that it's a significantly older version than the one in Chrome installed on this same machine: 4.10.1196.0 vs. 4.10.1440.18 in Chrome. A possible hint?
Trying to update it from the chrome://components page fails with "Component not updated". Is this expected?
I've even tried copying Chrome's Widevine files in a new folder named 4.10.1440.18 in C:\Users\<user>\AppData\Local\Chromium\User Data\WidevineCdm and put the older one aside. After restarting Iron, the chrome://components pages rightly lists version 4.10.1440.18 but nothing changes (I admit this was a shot at a dirty hack!)
I've also tried to change the user agent to the latest Chrome one, to no avail.
I'm stuck. Am I the only one experiencing this? (O/S is Windows 7 Pro 32-bit).

And yes, Amazon Prime videos play just fine in Chrome on that same machine, but I want my Iron...

Re: Can't watch Amazon Prime again - update didn't fix it

Posted: Tue Jul 02, 2019 4:50 pm
by Lannig
Ugh. Not raising much interest, I see. No Amazon Prime subscriber around?
Guys, if you do not have this problem, please post. If there's something broken on my side it would be really nice to know, too. That would be a useful hint.

Re: Can't watch Amazon Prime again - update didn't fix it

Posted: Wed Jul 03, 2019 9:58 am
by SRWare
Can you please update to Iron 74?

Re: Can't watch Amazon Prime again - update didn't fix it

Posted: Wed Jul 03, 2019 10:43 am
by Lannig
Er, I did update to Iron 74, see my initial post:
I thought "OK, time to update" and installed the current Iron V.74.0.3850.0: same.

Re: Can't watch Amazon Prime again - update didn't fix it

Posted: Thu Aug 01, 2019 2:19 pm
by Lannig
At least you can open a video on Prime. I can't.

Re: Can't watch Amazon Prime again - update didn't fix it

Posted: Tue Mar 22, 2022 6:14 pm
by ot4
I have the same error, does anyone know how this can be fixed? I use the portable 64bit version of iron. thanks!